HOW LONG DOES DELIVERY TAKE?
1) Processing time:
Within 1-3 working days of the order, it is checked, approved and packaged. Your package is then prepared for transport.
2) Delivery time:
Once the package has been picked up by our shipping company, it takes:
Austria: 5-13 working days*
Germany: 5-13 working days*
Switzerland: 5-13 working days*
The package is delivered by DHL, DPD or the Swiss Post, depending on the country.
*All shipping times exclude customs delays. Delays may occur during peak times such as Christmas or Black Friday.
HOW MUCH DOES SHIPPING COST?
We offer our customers free premium shipping worldwide. This includes insurance in the event of theft, loss or damage to the package.
WHERE IS MY PACKAGE?
After the package has been sent, you will receive an email with a tracking number.
You can use this number to track your order here: Tracking
The shipment may be sent in several partial deliveries for logistical reasons.
MY TRACKING NUMBER IS NOT WORKING?
The package may take up to 5 business days to update the location. We ask for your patience. If the tracking does not show any information, you need help, our support team will help you 24/7 via the contact form or by mail support@wooexpress.net
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